Updated September 15, 2025.
Purchases & Payment
1. Bestweave.org is a Carpets by Dilmaghani website. Carpets by Dilmaghani (Seller), is located in Scarsdale, NY.
Purchases may be made by calling our Sales Department: 914-472-1700 or by email to: sales@dilmaghani.com.
To receive our General Conditions of Sale (in advance of your purchase) please request by phone or email.
2. We typically accept standard credit cards ( Visa, MasterCard, Discover, American Express ) or PayPal with payment upon receipt of our PayPal invoice. Large purchases may require payment by wire transfer or certified check as determined by our company. Credit card and PayPal policies and regulations apply. Seller’s credit card processors require certain security procedures when accepting online or telephone orders including signed authorization of charges. Identification and proof of credit card possession may be required as a precaution against fraudulent credit card usage. Customer provided information will be destroyed after credit approval and receipt of payment by Seller.
Return Policy
We want you to be satisfied with our service and merchandise. All of our items carry a money back guarantee as long as they are returned in the same condition as received within the return period. If you do not wish to keep the item you ordered, you must return item under an RMA at your expense within 3 days from date of delivery receipt. Upon receipt, we will issue a refund of the purchase price less our Shipping Costs. Special orders, damaged items or items held beyond the return window may not be accepted for return.
All returns must be pre-authorized with an RMA (Return Merchandise Authorization). The RMA may be obtained by sending us an Email or calling our Sales Department with your order number and reason for return. Goods returned without an RMA will be rejected automatically at our receiving dock.
RMA Returns made in accordance with our policy will receive a refund of the purchase price, excluding charges paid for shipping the item to you. (Shipping Costs or Charges include shipping or postal charges plus insurance and handling for the item(s) purchased). If you return merchandise originally qualifying for free shipping, you will be credited the purchase price less the Shipping Costs we incurred on the original shipment..
The Purchaser must prepay all shipping, handling and insurance charges for any RMA merchandise. Returned goods must be carefully and securely packed with clean packing material. Customer must insure return shipment for full invoiced value of each item sent. Customer is required to provide Seller a tracking number immediately upon release to carrier and email a copy of shipping receipt for any return shipment.
Please Note: Returned Goods must be treated carefully and returned in original condition, i.e. not used in any way, exposed to animals, etc. Goods returned in used, soiled, stained or damaged condition or contrary to terms herein are subject, at seller’s sole discretion, to: cleaning charges, restocking fees or non-acceptance for return.
Damage to shipments
If you receive an item damaged in shipment, we will use our best effort to replace with the same item at no additional cost to you. If an item arrives in visibly damaged condition, you should reject the package and advise us the package is being returned by the carrier. If you notice damage after receipt, you must advise the carrier with documentation of the damage and notify us immediately. All packaging must be saved and the damaged item photographed. We need this information to properly file a claim with the carrier. If too much time passes before a problem is reported, we will be unable to file a claim. Accordingly, we will not be able to provide you with a replacement and it will be impossible to collect insurance or provide a refund. All claims must be reported within 3 days of the delivery date.
Cancellation Policy
Cancellation of an order must be made in writing within 24 hours of placement. Exceptions may be made if goods have not been shipped. Notification via email will be accepted. Special order items will not be subject to cancellation after 24 hours.
The Purchase, Return & Cancellation Policies and our General Conditions of Sale are part of the Terms & Conditions of this Website.